Customer Service

Section Styles split-left right-border

Production & Shipping

  • Once you’ve placed an order, our team will work hard to get this made and dispatched for you as soon as possible. As we operate on a made to order basis, please allow 5-10 business days for your pieces to be made (excluding shipping time).

    We always work hard to keep our customers happy, if you require an express service of your earrings, please get in touch.

    You will receive an email confirmation once your order has been placed and dispatched.

  • Each piece of NISAA’ BY NOOR is handmade for you in our Mayfair studio.

    Please allow for slight variations per piece. This is due to the unique nature of the materials used to make your special piece.

    We keep very limited stock, so your earrings are made to order.

    Please allow 5-10 business days whilst we joyfully create your earrings before we dispatch your jewellery.

    We always work hard to keep our customers happy, if you require an express service of your earrings, please get in touch and we will see what magic we can do!

  • The United Kingdom

    UK Standard Shipping (2-3 Business Days) £4.99

    UK Express Shipping (Usually arrives Next Business day) for £7.99

    All UK shipping options are tracked and you will receive your tracking number once your order is on its way.

    International

    Flat Rate £25.00

    All international deliveries are shipped with renowned international couriers. Estimated delivery time is 5-7 Business Days.


    International Taxes & Duties

    Please note: all additional taxes and custom duties should be taken care of by you upon receipt of the order. These charges are not included at checkout and will vary based on destination country. We recommend contacting your local customs office for further information regarding these costs. You will be provided with a tracking number once your order is on its way.

  • NISAA’ BY NOOR offers delivery worldwide. Before placing an order, please read the information on postage & shipping carefully.

  • Orders are shipped with different couriers depending on the shipping country.

    • UK Standard Shipping - 2-3 Business Days

    • UK Express Shipping - Usually arrives Next Business day

    • International 5-7 Business Days

    Delivery times are provided as guidelines only and do not take into account possible delays. If you do not receive your order by the estimated timeframes, please feel free to reach out to us at hello@nisaabynoor.com with your order number.

  • Unfortunately, once an order is placed, we can no longer make changes.

    Please note: all NISAA’ BY NOOR pieces are made to order. Therefore these orders cannot be cancelled, refunded or returned once your order is placed.

Section Styles split-right left-border

Returns

  • Customer service is at the forefront of our business. We want you to love your NISAA’ BY NOOR earrings as much as we do! BUT unfortunately, we do not accept returns for hygiene reasons.

    If you have any questions, please send us an email at hello@nisaabynoor.com and we’ll get back to you as soon as possible.

  • Happy customers mean everything to us! We hope that you will never experience a damaged or faulty item as every piece is hand checked and joyfully packaged before being delivered to you.

    NISAA’ BY NOOR will fix or replace earrings if they are deemed faulty by NISAA’ BY NOOR. Please contact us at hello@nisaabynoor.com and we will be more than happy to assist you.

  • If you require help with anything at all - please contact us at hello@nisaabynoor.com or use the contact us form.

    Please note: we aim to get back to you within 24-48 hours.

How to Care for
your Jewellery

If you have any queries, please contact us or email us at hello@nisaabynoor.com